Privacy Policy

CMC Management, LLC (“Cove Mountain Counseling,” “we,” “us,” or “our”) have created this privacy policy (this “Privacy Policy”) because we know that you care about how the information you provide to us is used and shared. This Privacy Policy applies to our information collection and use practices: (i) online when you visit our websites; and (ii) offline when you provide information to us.

Acceptance of Terms

By using and visiting our Website, and by providing us information offline,  you are agreeing to the terms of this Privacy Policy.

The Information We Collect

In the process of operating our Website and/or connecting with you, we will collect (and/or receive) the following range of information.

1. Personal Information.

When you sign up for our newsletters, register for a program, or purchase any service, we may collect from you personal information such as your name, address, email address, and phone number and we only do so when we have your specific consent. Such information is collectively referred to as the “Personal Information.”

2. Order Information.

When buying any of our programs, you are required to  provide us with information about the programs and services you want to purchase. Such information is collectively referred to as the “Order Information.”

3. Billing Information.

When buying any of our programs, you are also required to provide us with information in addition to the Personal Information and Order Information stated above. Such information may include a debit card number, credit card number, expiration date, billing address, activation codes, and similar information. Such information is collectively referred to as the “Billing Information.” Furthermore, such information will also be collected and processed by our third-party payment vendors pursuant to the terms and conditions of their privacy policies and terms of use.

4. Other Information

We may collect additional information aside from the information stated above. Such information is collectively referred to as the “Other Information”. This information may include any or all of the following:

4.1 Additional information about yourself that you freely and willingly provide to us (e.g., via a survey).

4.2 Information that we automatically collect when you use our Website, including, without limitation:

  • IP addresses, which may consist of a static or dynamic IP address and will sometimes point to a specific identifiable computer or device; browser type and language; referring and exit pages and URLs; date and time; amount of time spent on particular pages; what sections of the Websites you visit; and similar data; and
  • Information about your device, including the type of device; operating system and version (e.g., iOS, Android or Windows); carrier and country location; hardware and processor information (e.g., storage, chip speed, camera resolution, NFC enabled); network type (WiFi, 3G, 4G, LTE); and similar data.
  • Information gathered through our SPAM filtering service, Akismet.

4.3 Information that we collect using “cookie” technology. A cookie is a small piece of text information that is sent by an organization to your computer and stored on the hard drive. This allows your computer to “remember” information about your website visit. We may use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your computer until you delete them) to help us collect Other Information and to enhance your experience using the Website. If you do not want us to place a cookie on your hard drive, you may be able to turn that feature off on your computer or mobile device.

As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers.

4.4 We use Google Analytics to assess your use of our Website, to generate reports on activity, collect demographic data, analyze performance metrics, and collect and evaluate other information relating to the Website and mobile and Internet usage. 

For more information on Google Analytics, including how to opt out from certain data collection, please visit https://www.google.com/analytics. Please be advised that if you opt out of any service, you may not be able to use the full functionality of the Websites.

4.5 We also may collect or receive information from third parties, such as Facebook and/or other third-party social media sites.

Accessing and Modifying Personal Information and Communication Preferences

When you have registered for our Website, you can access, review, and make changes to your Personal Information, Billing Information, and certain Other Information by following the instructions found on the Website. You may also manage your receipt of marketing and non-transactional communications by clicking on the “unsubscribe” link located on the bottom of any CMC Management, LLC marketing email. You cannot opt out of receiving transactional emails related to your account or your Orders. We will use commercially reasonable efforts to process such requests in a timely manner. You should be aware, however, that it is not always possible to completely remove or modify information in our subscription databases.

How We Use and Share the Information

We use the Personal Information, the Order Information, the Billing Information, and the Other Information (collectively, the “Information”) to provide our services; to process Orders; to administer our promotional programs; to measure the effectiveness of our website and plan new developments; to solicit your feedback; and to inform you about our services and those of our third-party marketing partners.

CMC Management, LLC may also access, use, and share the Information as required to process your Orders and provide support to you.

We may share data with third parties to perform specific services. These third parties are not allowed to use your personal information except to provide these services. They are also required to keep your data confidential.

In an ongoing effort to better understand our Visitors, customers, and our products and services, we may analyze the Order Information and Other Information in aggregate form in order to operate, maintain, manage, and improve the Website and/or our products and services. This aggregate information does not identify you personally. We may share this aggregate data with our affiliates, agents, and business partners. We may also disclose aggregated user statistics in order to describe our products and services to current and prospective business partners and to other third parties for other lawful purposes.

We may also need to disclose your information if required to do so by law.

Information You Share

Please keep in mind that whenever you voluntarily make your Personal Information available to third parties — for example on message boards or web logs; through email; during webinars, classes, telephone conferences, or coaching calls; or in comment or chat areas — that information can be seen, collected, heard, and/or used by others besides us. We cannot be responsible for any unauthorized third-party use of such information.

How We Protect the Information

We take commercially reasonable steps to protect the Information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. Please understand, however, that no security system is impenetrable. We cannot guarantee the security of our databases, nor can we guarantee that the Information that you supply will not be intercepted while being transmitted to and from us over the Internet. In particular, e-mail sent to or from the Website may not be secure, and you should, therefore, take special care in deciding what information you send to us via email.

External Websites

The Website may contain links to third-party websites. We have no control over the privacy practices or the content of any of our business partners, advertisers, sponsors, or other websites to which we provide links. As such, we are not responsible for the content or the privacy policies of those third-party websites. You should check the applicable third-party privacy policy and terms of use when visiting any other websites.

Changes to This Privacy Policy

This Privacy Policy is effective as of January 1, 2020 and subject to change as we deemed appropriate.

How to Contact Us

Should you have questions and concerns about this Privacy Policy, please reach out to us at wendy@covemountaincounseling.com with “Privacy Policy” in the subject line.